Priority Service Provisions CP-8(1)

Overview:
The organization:
(a) Develops primary and alternate telecommunications service agreements that contain priority- of-service provisions in accordance with organizational availability requirements (including recovery time objectives); and
(b) Requests Telecommunications Service Priority for all telecommunications services used for national security emergency preparedness in the event that the primary and/or alternate telecommunications services are provided by a common carrier.

Supplemental Guidance:
Organizations consider the potential mission/business impact in situations where telecommunications service providers are servicing other organizations with similar priority-of-service provisions.

Action Items:
1) Establish alternate telecom services for all alternate sites

2) Create telecom priority of service provisions for alternate processing sites

Related Documents:
1) Contingency Plan Policy

2) Business Continuity Plans

3) Disaster Recovery Plan

4) Third Party Risk Management

Additional Guidance:
Moderate FedRAMP-Defined Assignment / Selection Parameters
none

Moderate Additional FedRAMP Requirements and Guidance
none