CCPA Two or More Designated Methods for Submitting Consumer Requests (130.a.1)

Overview:
In order to comply with Sections 1798.100, 1798.105, 1798.110, 1798.115, and 1798.125, a business shall in a form that is reasonably accessible to consumers: (A) Make available to consumers two or more designated methods for submitting requests for information required to be disclosed pursuant to Sections 1798.110 and 1798.115, including, at a minimum, a toll-free telephone number. A business that operates exclusively online and has a direct relationship with a consumer from whom it collects personal information shall only be required to provide an email address for submitting requests for information required to be disclosed pursuant to Sections 1798.110 and 1798.115. (B) If the business maintains an internet website, make the internet website available to consumers to submit requests for information required to be disclosed pursuant to Sections 1798.110 and 1798.115.

Action Items:
1) Create and make available to consumers the following Submission Options: The Business must make available to Consumers two or more designated methods for submitting requests, including, at a minimum, a toll-free telephone number, and if the Business maintains a website, a website address.

Related Documents:
1) Privacy Notice
2) Evidence that the business makes available to consumers two or more designated methods for submitting requests for information, including, at a minimum, a toll-free telephone number, and if the business maintains an Internet Web site, a Web site address.

Additional Guidance:
Submission Options
The Business must make available to Consumers two or more designated methods for submitting requests, including, at a minimum, a toll-free telephone number, and if the Business maintains a website, a website address.